Our commitment to you
|
| To prove to you that that we're committed to providing you with quality software and superior service, we offer you: |
| |
| Big purchase bonus |
The software price includes free program updates. This means that you don't have to buy updates just for bug fixes - you get all program updates for free.
Just take a look at the version history in our online help. We've never charged a fee for an update |
| |
| Quick responses and after-sales support |
| You will get an answer to your e-mail inquiry within 24 hours( Registered Users) 72 hours(unregistered Users ). The response is fast, friendly and competent, and comes from a real person with a name. We treat you as we would like to be treated as customers.
If you lose your License code, you'll get it back without having to pay for it again. We remember your purchase and your License code so we can help you because we know how easily these accidents happen. This leaves you free to concentrate on your business. If you have lost your unlock code, just fill out this form to retrieve it. |
| |
| Suggestions welcome |
| We are no faceless corporate company - we're eager to hear your suggestions on our products. All of our products have a quick "Make a suggestion"command in the Help menu. Whenever you think that you need a special feature, suggest it immediately.
We read every suggestion because this is an important part of our work flow. And don't be surprised when we build your suggestions into the next version. Submit your feedback here |
| |
| Keeping in touch |
| After the sale, we still want to stay in contact with you. We've created a survey form where you can say what you think about our company and about our products, 24 hours a day, 365 days a year. You can even express your opinion anonymously if you prefer. Submit your feedback here |
| |
| Keeping you informed |
| We want to keep you informed about the latest news in the search engine world and we want to help you to get the most out of your web site.
Our free newsletter informs you about the latest news. In addition, you'll get tips and tricks on how to improve your Backup Procedure . Recent News & Newsletter Registration
You could pay much money for expert advice, or you can subscribe to our free newsletter. |
| |
| Privacy protection |
| We want to be like a good friend. We do not tell anyone who you are, we do not tell anyone where you live and we do not tell anyone what e-mail address you have. We do not sell your information. And we made sure that our resellers respect your privacy as much as we do. |
| |
| |
| |
| Software Satisfaction Guaranteed |
| |
| If you encounter severe technical problems with the software purchased directly from Genie-Soft,
simply contact us for a refund within 21 days of purchase.
For returns, please contact sales@genie-soft.com
Please note that shipping and delivery charges are
non-refundable.
These terms and conditions apply only to Genie-Soft
software purchased directly from Genie-Soft. If your
software was purchased through a different vendor, it
must be returned to that vendor and is subject to the
return policies of that vendor.
|
| |
|
| Your Order Is Secure |
| |
Genie-soft guarantees that ordering using a credit card is a safe and secure transaction.
The transaction process uses an encryption strength of 128-bit over a Secure Socket Layers (SSL).
Registration for Genie-soft is handled via www.digitalriver.com. |
| |
|
| |
|
| |
