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Genie-Soft: Knowledge Base
 
 

FAT32 Systems and 2GB File Size Limit
GBM Pro Can and Can't
Can Genie Backup Manager backup my whole system and restore it exactly the way it was in case of hard disk failure?
How to Register Genie Backup Manager 8
I can't restore my backed up files and folders
Failed performing a DoBackup Command, FAILED BACKUP troubleshooting
Backup to local/LAN locations Strategies
Incremental, Differential, and Mirror backups are running as full
Generic CD/DVD trouble shooting tips
Error reported from drive: Command:## Sense:## ASC:## ASCQ:##
Comparing Backup Types
Error message: "0x80070005: Access is denied"
Can Genie Backup Manger run as a service?
You Receive the Following error: MFC80U.DLL cannot be found in specified location
Error Message: "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client"
Internal Error: Failed to expand shell folder constant "userdocs"
How to use Purging
Using Email Notification Settings for GMail, Yahoo! Mail, Hotmail and Other Carriers
Retrieving lost registration keys (serial numbers)
How to register Genie Backup Manager and FAM
Understanding Backup Methods 2
How to schedule manually - Windows 2000/XP/2003
Understanding Backup Methods: Advantages and Disadvantages
Error Message: Failed to communicate with Volume Shadow Copy Service, rebooting your system may solve the problem, or failed to initialize Volume Shadow Copy Service
The file “Path of the PST file” is not a personal folders file
Error Message: “PX.dll file not found error message”
Genie Open File Backup Agent
Error Message: "Failed to create a scheduled backup job."
Comparing Open Files Management Solutions
Scheduling Backup Troubleshooting - Windows XP, Windows 2003
The instruction at "0xXXXXXX" referenced memory at "0xXXXXX". The memory could not be "read".
Backup Manager frequently misses out (skips) some of the files selected
Not Enough Space to Perform Backup trouble shooting
Error Message: "Failed to copy DR Files Please make sure there is enough space on the destination and it is not write protected"
Error Message: “System Volume information” is not accessible
Error Message: "The job failed due to naming or permission errors."
Sending the Scheduled Tasks Log - Windows XP
Tips and Tricks
What should I restore after formatting or moving to a new machine?
Determining drive model and finding updates and firmware
What are plugins?
How can I save the jobs on the secondary drive and not the default one
System Drive is filling up from backup jobs information
GBM does not purge the backups
GBM Causes Blue Screen of Death (BSOD) when running Backup
How can I make a silent installation?
GBM Reports the full backup size when running a mirror, differential, or incremental backup but backs up new and modified files
Enabling DMA on your Windows OS
I can backup Outlook’s PST files manually, why do I need Genie-Soft software?
Can I install your software on more than one computer?
Alternating between normal and incremental/differential*/mirror modes via scheduling**
On which platforms does GBM work on?
Genie Backup Manager halts at...
How to Register Genie Archive for Outlook
How to Register Genie Mail Backup 8
Joining Split files
Unable to backup more than 2GB on DVD Media
Error Message: "Failed to create CD/DVD Engine. Please refer to the desktop help documentation for more info"
Can I use Genie Backup Manager to synchronize folders between two drives or computers?
When restoring GBM prompts you a message "mfc71u.dll is missing"
GBM requires a username for scheduling an unattended backup though it's a standalone
Unable to Install/Uninstall because GBM Agent is Running
How to attach files to a ticket
Backup all users’ profiles on your machine
Error message: Ordinal Not Found: The ordinal 21 could not be located in the dynamic link library MAPI32.dll
How to backup or import Backup jobs and catalog to a new Windows installation or computer?
What is the difference between Windows System Restore and Disaster Recovery?
How to import Windows Address book and Outlook Express to Windows 7 or Vista?
How to backup shared network locations?
Are free upgrades included in the purchase price?
GBM fails to locate Outlook PST files
Connecting and disconnecting mapped network drives before and after backup
Using Packet Writing in GBM
How to generate the advanced log - Windows XP
How to convert FAT Disks to NTFS
How to Register GBM Server Version 8
Can I schedule a backup job to run while no user is logged on the machine?
More about Pre & Post Job Commands
How do I Import my jobs from Old GBM Version to the latest GBM Version 8.0?
I do not understand the 2GB limitation for "mirrors"
Error Message: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail."
Backup to tape dialog freezes with Idle status
How to register Genie Eyes-Only?
I recently upgraded from GBM Home, Pro or Server. I had expected the new version to be installed over the previous version, but that did not happen. Do I need to keep the previous version or can I safely uninstall it?
Can I backup FTP to my hard disk?
How to restore Outlook data manually?
I would like to schedule backup every few hours continuously. Is it possible?
Disaster Recovery Restore Troubleshooting Issues
Not receiving E-mail notification after backup
Error Message: "Missing index.gix file, can't continue without this file"
SQL Backup and Restore Troubleshooting
How to Disable Pop-ups?
When I put a new CD in, I get a message to use GBM format tool. I cannot find the format tool. Where is it?
When restoring prompts you a message "msvcp71.dll is missing"
How can I exclude the contents of the Recycle Bin from all my backup jobs?
Microsoft Passport or Windows Live ID is popping up during backup or verification
SQL Server error when logging into My Account
Exchange Backup and Restore Troubleshooting
Chaining Backups
Genie does not see files with SYSTEM+HIDDEN combo Attributes
GBM Stops Responding When You Copy Large Files to CD-ROM
GBM incorrectly estimates the size of the data intended for backup
I need to re-install the software. How do I get a new copy?
Backing up Network Hidden Folders in GBM
Associate GBM with the one touch feature of the Maxtor One Touch
Can Genie Backup Manager backup IMAP email server?
Everytime I open my e-mail on Outlook Express version 6 , it says I have performed an illegal operation and will be shut down. The pop-up details say MSIMN caused an invalid page fault in module DIRECTDB.DLL
Mirror Backups on Removable Media
My backup file is not recognized when I take it to another machine
I can't view the tutorials or tour
Automatically print backup log as the job is completed
Scheduling Backup Troubleshooting - Windows Vista
When using the SwiftRestore, it prompts you a message "MSVCR71.dll is missing"
You Receive the Following error: SHLWAPI.dll entry point is not found
How to Delete Online Backups?
What happens to my scheduled backups after upgrading to GBM 8.0?
GBM is showing WAB and Outlook Express when running on Vista
SQL and Exchange Troubleshooting
How to Register for a Genie Online Account
Error Message: "Failed to load Microsoft Exchange Backup Engine"
Backup Encyclopedia
Adding more media formats for GBM to scan
How do I purchase if I don't want to purchase online?
Failed to set job filename
How to Register GBM Server 8 SQL Plugin
Files with Deep folder path are not shown the in actual backup
How to: Rotate Backups using Advanced Scheduling
Error Message: Cmd:2A Sense:05 ASC:21 ASCQ:00, appeared when backing up to CD/DVD
Configure your computer to automatically logon after the computer reboots
Genie Archive Toolbar is not showing
Backup MS SQL and Exchange with GBM Server 8
Why is User Access Control (UAC) asking for permission for GBM to run?
How to Register GBM Server 8 Exchange Plugin
Corrupted download
How To: Switch from Genie Archive for Outlook Version 1.0 to Genie Archive for Outlook Version 2.0
New files/folders are not picked up in consequent backup runs.
How to Set BIOS to Boot from CDROM
You Receive Microsoft Visual C++ 2005 Redistributable -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.ATL in the Event Viewer
Error Message: "Failed to load Microsoft SQL Backup Engine"
Creating User Accounts for online backup (seats)
Sending the Scheduled Tasks History – (Windows Vista, Windows Server 2008)
How to: automatically display backup log after backup
Backup Interrupted while backing up .ost
You Receive: Registration error #1 (code 0X430) when installing Genie Eyes-Only
How to Register Genie Timeline
How to Schedule Manually – Windows Vista
Adding non-native Junk folders to Genie Archive SPAM handling option
Email notification troubleshooting
Does Genie Timeline purge or delete files from the backup drive?
Backup Engine Failed to load Troubleshooting
How to Create Minidumps
You receive an error “Your backup destination, is not accessible” after rebooting your system when you use Genie Timeline to Backup to Apple Time Capsule
You are unable to view Outlook Contacts after restoring Outlook
Error Message: The application failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem
Error message when you start up your computer: A fast, secure and flexible webserver has stopped working
 
 
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