Genie-soft Support | Knowledge Base | Backup and Restore Solutions - Software Support

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FAT32 Systems and 2GB File Size Limit

GBM Pro Can and Can't

Can Genie Backup Manager backup my whole system and restore it exactly the way it was in case of hard disk failure?

How to Register Genie Backup Manager 8

I can't restore my backed up files and folders

Failed performing a DoBackup Command, FAILED BACKUP troubleshooting

Backup to local/LAN locations Strategies

Incremental, Differential, and Mirror backups are running as full

Generic CD/DVD trouble shooting tips

Error reported from drive: Command:## Sense:## ASC:## ASCQ:##

Comparing Backup Types

Error message: "0x80070005: Access is denied"

Can Genie Backup Manger run as a service?

Error Message: Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client

You Receive the Following error: MFC80U.DLL cannot be found in specified location

Internal Error: Failed to expand shell folder constant "userdocs"

Using Email Notification Settings for GMail, Yahoo! Mail, Hotmail and Other Carriers

How to use Purging

Retrieving lost registration keys (serial numbers)

Understanding Backup Methods 2

How to register Genie Backup Manager and FAM

Error Message: Failed to communicate with Volume Shadow Copy Service, rebooting your system may solve the problem, or failed to initialize Volume Shadow Copy Service

Genie Open File Backup Agent

Understanding Backup Methods: Advantages and Disadvantages

How to import Windows Address book and Outlook Express to Windows 7 or Vista?

How to schedule manually - Windows 2000/XP/2003

The file “Path of the PST file” is not a personal folders file

Error Message: “PX.dll file not found error message”

Error Message: "Failed to create a scheduled backup job."

Error Message: Failed to copy DR Files Please make sure ther is enough space on the destination and it is not write protected

Comparing Open Files Management Solutions

Scheduling Backup Troubleshooting - Windows XP, Windows 2003

Sending the Scheduled Tasks Log - Windows XP

Not Enough Space to Perform Backup trouble shooting

The instruction at "0xXXXXXX" referenced memory at "0xXXXXX". The memory could not be "read".

How can I make a silent installation?

Backup Manager frequently misses out (skips) some of the files selected

Error Message: “System Volume information” is not accessible

Error Message: "The job failed due to naming or permission errors."

Determining drive model and finding updates and firmware

What should I restore after formatting or moving to a new machine?

What are plugins?

System Drive is filling up from backup jobs information

How can I save the jobs on the secondary drive and not the default one

Tips and Tricks

GBM Causes Blue Screen of Death (BSOD) when running Backup

GBM does not purge the backups

GBM Reports the full backup size when running a mirror, differential, or incremental backup but backs up new and modified files

Can I install your software on more than one computer?

I can backup Outlook’s PST files manually, why do I need Genie-Soft software?

Enabling DMA on your Windows OS

How to Register Genie Archive for Outlook

How to Register Genie Mail Backup 8

On which platforms does GBM work on?

Alternating between normal and incremental/differential*/mirror modes via scheduling**

Joining Split files

Genie Backup Manager halts at...

You Receive Microsoft Visual C++ 2005 Redistributable -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.ATL in the Event Viewer

What is the difference between Windows System Restore and Disaster Recovery?

How to attach files to a ticket

Can I use Genie Backup Manager to synchronize folders between two drives or computers?

How to backup or import Backup jobs and catalog to a new Windows installation or computer?

Error Message: "Failed to create CD/DVD Engine. Please refer to the desktop help documentation for more info"

Unable to Install/Uninstall because GBM Agent is Running

Backup all users’ profiles on your machine

Unable to backup more than 2GB on DVD Media

Error message: Ordinal Not Found: The ordinal 21 could not be located in the dynamic link library MAPI32.dll

GBM requires a username for scheduling an unattended backup though it's a standalone

When restoring GBM prompts you a message "mfc71u.dll is missing"

How to backup shared network locations?

Connecting and disconnecting mapped network drives before and after backup

Are free upgrades included in the purchase price?

GBM fails to locate Outlook PST files

Error Message: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail."

How to generate the advanced log - Windows XP

How to Register GBM Server Version 8

Using Packet Writing in GBM

How to convert FAT Disks to NTFS

How to register Genie Eyes-Only?

Can I schedule a backup job to run while no user is logged on the machine?

More about Pre & Post Job Commands

Disaster Recovery Restore Troubleshooting Issues

How do I Import my jobs from Old GBM Version to the latest GBM Version 8.0?

Backup to tape dialog freezes with Idle status

I do not understand the 2GB limitation for "mirrors"

How to restore Outlook data manually?

I recently upgraded from GBM Home, Pro or Server. I had expected the new version to be installed over the previous version, but that did not happen. Do I need to keep the previous version or can I safely uninstall it?

SQL Backup and Restore Troubleshooting

Error Message: "Missing index.gix file, can't continue without this file"

How to Disable Pop-ups?

Backup Engine Failed to load Troubleshooting

Can I backup FTP to my hard disk?

I would like to schedule backup every few hours continuously. Is it possible?

Not receiving E-mail notification after backup

Chaining Backups

Exchange Backup and Restore Troubleshooting

When I put a new CD in, I get a message to use GBM format tool. I cannot find the format tool. Where is it?

How can I exclude the contents of the Recycle Bin from all my backup jobs?

Microsoft Passport or Windows Live ID is popping up during backup or verification

When restoring prompts you a message "msvcp71.dll is missing"

Backing up Network Hidden Folders in GBM

SQL Server error when logging into My Account

Genie does not see files with SYSTEM+HIDDEN combo Attributes

I need to re-install the software. How do I get a new copy?

Scheduling Backup Troubleshooting - Windows Vista

Can Genie Backup Manager backup IMAP email server?

GBM Stops Responding When You Copy Large Files to CD-ROM

My backup file is not recognized when I take it to another machine

Mirror Backups on Removable Media

GBM incorrectly estimates the size of the data intended for backup

Everytime I open my e-mail on Outlook Express version 6 , it says I have performed an illegal operation and will be shut down. The pop-up details say MSIMN caused an invalid page fault in module DIRECTDB.DLL

Associate GBM with the one touch feature of the Maxtor One Touch

I can't view the tutorials or tour

Automatically print backup log as the job is completed

You Receive the Following error: SHLWAPI.dll entry point is not found

When using the SwiftRestore, it prompts you a message "MSVCR71.dll is missing"

How to Delete Online Backups?

Error Message: "Failed to load Microsoft Exchange Backup Engine"

GBM is showing WAB and Outlook Express when running on Vista

SQL and Exchange Troubleshooting

How to Register for a Genie Online Account

How to Set BIOS to Boot from CDROM

What happens to my scheduled backups after upgrading to GBM 8.0?

Backup Encyclopedia

Error Message: Cmd:2A Sense:05 ASC:21 ASCQ:00, appeared when backing up to CD/DVD

Files with Deep folder path are not shown the in actual backup

Adding more media formats for GBM to scan

How to: Rotate Backups using Advanced Scheduling

Configure your computer to automatically logon after the computer reboots

How do I purchase if I don't want to purchase online?

Genie Archive Toolbar is not showing

How to Register GBM Server 8 SQL Plugin

How to Register GBM Server 8 Exchange Plugin

Failed to set job filename

Why is User Access Control (UAC) asking for permission for GBM to run?

Backup MS SQL and Exchange with GBM Server 8

How To: Switch from Genie Archive for Outlook Version 1.0 to Genie Archive for Outlook Version 2.0

New files/folders are not picked up in consequent backup runs.

Backup Interrupted while backing up .ost

Corrupted download

Sending the Scheduled Tasks History – (Windows Vista, Windows Server 2008)

Error Message: "Failed to load Microsoft SQL Backup Engine"

How to Register Genie Timeline

Creating User Accounts for online backup (seats)

How to: automatically display backup log after backup

How to Schedule Manually – Windows Vista

You Receive: Registration error #1 (code 0X430) when installing Genie Eyes-Only

Email notification troubleshooting

Does Genie Timeline purge or delete files from the backup drive?

Adding non-native Junk folders to Genie Archive SPAM handling option

How to Create Minidumps

How to register Genie Timeline Home v2

You receive an error “Your backup destination, is not accessible” after rebooting your system when you use Genie Timeline to Backup to Apple Time Capsule

Error Message: The application failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem

You are unable to view Outlook Contacts after restoring Outlook

Error message when you start up your computer: A fast, secure and flexible webserver has stopped working

How to register Genie Timeline Professional v2

Restoring files from backups created by Timeline 1.0

How iPhone/iPad/iPod backups are supported

How BlackBerry Backups are supported